At ALTURSULAADAMS LLC, we want every customer to feel confident when shopping with us. We understand that sometimes a purchase may not be the right fit, whether the size is not quite right, your preferences have changed, or the item simply does not meet your expectations. Our goal is to make the return process as straightforward and helpful as possible while ensuring that every request is handled with care.

We stand behind the quality of the jewelry and products we offer, and our customer service team is available to assist with questions about returns, exchanges, orders, and other concerns. If you are unsure whether an item qualifies for a return, we encourage you to contact us before sending anything back. Our team can review your situation and provide guidance based on the applicable return requirements.

For eligible online purchases shipped within the United States, customers may request a return according to the conditions applicable to the order. Items should generally be returned in their original condition and with any original packaging or documentation that was provided with the purchase. Jewelry should be handled carefully and protected during transportation so that it arrives safely at our facility.

Before returning an item, please make sure that the product is unused, undamaged, and in a condition suitable for resale when required by the applicable return terms. Personalized, customized, engraved, altered, or specially made items may be subject to different return conditions. Certain products may also be excluded from returns because of their nature or because they were created specifically for an individual customer.

When preparing a return shipment, we recommend using appropriate protective packaging and selecting a shipping service that provides tracking. Keeping the shipment tracking information until the return has been received and processed can be helpful in case the package is delayed during transportation.

If you purchased an item directly from an ALTURSULAADAMS LLC retail location, please contact our customer service team for information regarding the return or exchange options that may apply to in-store purchases. Store purchases and online purchases can be subject to different procedures, so we recommend confirming the appropriate process before bringing or shipping an item back.

Customers who would like to return an online order at a physical location should contact us first. Depending on the type of product, order details, and applicable return conditions, an in-person return or exchange may or may not be available. Our team will explain the available options and help you choose the most convenient solution.

If you need to cancel an order, please contact ALTURSULAADAMS LLC as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipment. Once an order has been prepared, customized, shipped, or otherwise progressed beyond the cancellation stage, cancellation may no longer be possible. In such circumstances, our team can explain whether the order may instead qualify for a return after delivery.

We also understand that sizing can be especially important when purchasing rings. If you ordered a ring and later discover that you need another size, please contact us before taking any action. Depending on the style, material, condition, and availability of the ring, an exchange, replacement, or resizing option may be available. Some designs may have limitations because of their construction or customization.

For jewelry that requires repair or resizing, we recommend contacting us before sending the item anywhere. Our team can provide information about the available service options and explain any applicable costs, processing requirements, or limitations. Jewelry should not be altered by an unauthorized third party if you intend to request service from ALTURSULAADAMS LLC, as outside modifications may affect eligibility for certain services.

International orders may be subject to different return requirements. Customers outside the United States should contact our team before sending a package back so that we can provide the appropriate instructions. International returns may involve additional shipping requirements, customs considerations, taxes, duties, or other costs that do not apply to domestic returns.

The eligibility of a product for return depends on several factors, including the type of item, its condition, whether it has been customized, and the circumstances of the purchase. Before returning an item, please contact us if you are uncertain about its eligibility. This can help prevent unnecessary shipping costs or delays.

Once a returned package is received, ALTURSULAADAMS LLC will review the item to confirm that it meets the applicable return conditions. Approved refunds will be processed according to the payment method and return terms associated with the original purchase. Processing and financial institution timelines may vary, so the time required for a refund to appear in an account can depend on the payment provider.

We care about making every interaction with ALTURSULAADAMS LLC positive and transparent. If something about your purchase did not work as expected, please give us the opportunity to help. Our customer service team is available to answer questions, explain available options, and work toward a reasonable solution whenever possible.

For return questions, exchange requests, cancellation inquiries, repair assistance, or other customer service matters, please contact ALTURSULAADAMS LLC at altursulaadams@gmail.com.

ALTURSULAADAMS LLC
1721 W79TH WAY DENVER, CO 80221