At ALTURSULAADAMS LLC, we take pride in the quality, craftsmanship, and materials that go into our jewelry. We want every customer to feel confident when purchasing from us and to know that we are committed to providing thoughtful support when a genuine product issue occurs. Our warranty policies are designed to provide reasonable protection for eligible purchases while recognizing that jewelry requires proper care and handling.

Warranty coverage applies only to products purchased directly from ALTURSULAADAMS LLC through our official website or eligible company-operated retail locations. If a product was purchased through an independent reseller, marketplace, or other third-party seller, the customer should contact the original seller regarding any warranty claim. We are unable to assume responsibility for purchases that were not made directly through ALTURSULAADAMS LLC.

Our warranty is intended to address qualifying manufacturing defects and certain product-related issues within the applicable warranty period. It does not cover jewelry that has been lost, stolen, intentionally damaged, neglected, improperly stored, or subjected to misuse. Normal wear and tear is also not considered a manufacturing defect. Jewelry naturally changes over time through regular use, and scratches, surface marks, minor changes in finish, or other signs of ordinary wear may occur.

For wedding and engagement jewelry, ALTURSULAADAMS LLC takes additional care during quality inspection before an item is shipped or released to a customer. Eligible pieces may receive complimentary services during the applicable initial warranty period, such as certain resizing, stone tightening, or adjustments when the issue falls within the scope of the warranty.

If a qualified repair issue is determined to have resulted from a manufacturing defect, ALTURSULAADAMS LLC may cover the appropriate repair or replacement costs in accordance with the applicable warranty terms. Where a small accent or side stone is lost as a direct result of a confirmed manufacturing defect, replacement may also be considered. Warranty decisions are made after the jewelry has been inspected by our team or an appropriate service professional.

Eligible wedding and engagement pieces may also receive certain complimentary care services during the applicable warranty period. These services can help maintain the appearance and condition of the jewelry over time. Availability and eligibility may depend on the individual design, material, condition, and service required.

Customers should not take warranty-covered jewelry to an outside jeweler before contacting ALTURSULAADAMS LLC. Work performed by an independent jeweler, including resizing, repair, modification, stone replacement, soldering, polishing, or other alterations, may affect warranty eligibility. If you believe your jewelry requires service, please contact us first so we can determine the appropriate procedure.

For ALTURSULAADAMS LLC jewelry, eligible products are covered for qualifying damage or breakage during the applicable warranty period beginning on the purchase date. Our team will review the item to determine whether the issue is related to a manufacturing defect, accidental damage, ordinary wear, improper care, or another cause.

Jewelry is delicate by nature and should be treated carefully. Exposure to harsh chemicals, excessive force, impact, extreme conditions, inappropriate cleaning methods, or unsuitable storage can cause damage that is not covered by warranty. Customers should follow appropriate jewelry care practices and contact us if they are uncertain about how a particular piece should be maintained.

The warranty does not cover lost jewelry or individual components that have simply gone missing without evidence of a qualifying manufacturing defect. Customers are responsible for taking reasonable care of their jewelry and storing it safely when it is not being worn.

Designer jewelry purchased directly from ALTURSULAADAMS LLC may also be eligible for warranty support. Because designer pieces are created by independent makers and brands, warranty handling may involve coordination with the original designer or authorized service provider. When a qualifying issue occurs during the applicable warranty period, our customer service team will work with the relevant parties to determine the appropriate solution.

Designer jewelry warranties generally do not cover ordinary wear, accidental damage, misuse, negligence, or damage caused by improper care. Lost pieces are also excluded. As with all warranty claims, any jewelry that has been modified or repaired by an unauthorized third party may no longer qualify for coverage.

International purchases may have different warranty and repair limitations depending on the destination, product, service requirements, and applicable regulations. Customers outside the United States should contact ALTURSULAADAMS LLC before arranging repairs or sending jewelry back. Our team can explain whether warranty service is available and provide instructions for the particular situation.

Permanent jewelry and welding services have separate service conditions because the jewelry is fitted directly to the wearer. We understand that a permanent bracelet or necklace may occasionally require attention due to fit, adjustment, or other circumstances. Eligible permanent jewelry may receive a limited re-welding or adjustment service during the applicable guarantee period.

The permanent jewelry guarantee is intended to address qualifying fit or connection issues within the stated service period. It does not guarantee that a piece will remain attached indefinitely or protect against every possible form of damage, loss, or accidental removal. Permanent jewelry can be affected by significant force, catching, pulling, or other circumstances associated with everyday activities.

If a permanent bracelet or necklace requires attention, please contact ALTURSULAADAMS LLC before visiting an outside jeweler or attempting a repair yourself. Our team can explain whether the item qualifies for the applicable service and what steps should be taken.

All warranty claims are subject to inspection and approval. Providing proof of purchase, order information, photographs, or other details may be necessary to help us evaluate the request. Warranty coverage does not automatically mean that every repair, replacement, or service will be provided free of charge. The final determination depends on the nature of the issue and the applicable warranty conditions.

We encourage customers to contact us as soon as they notice a potential problem with their jewelry. Prompt communication can help prevent further damage and allows our team to recommend the most appropriate solution. Please avoid attempting repairs yourself or using third-party services before contacting us.

Our goal is to make the warranty process straightforward, fair, and helpful. We value the trust customers place in ALTURSULAADAMS LLC and want our jewelry to remain something you can enjoy for years to come. If you have questions about warranty coverage, repairs, resizing, permanent jewelry, or the condition of a particular piece, our customer service team is available to assist.

For warranty questions, repair requests, or additional information, please contact ALTURSULAADAMS LLC at altursulaadams@gmail.com.

ALTURSULAADAMS LLC
1721 W79TH WAY DENVER, CO 80221